Can I return my order if I change my mind?

As a small business, we are unable to accept returns for change of mind. We recommend reviewing your order carefully before confirming. If there's an issue with your order, please reach out to support@lotusandloom.com.

What should I do if there's a problem with my order?

We strive for perfection, but if you encounter any issues with your order, please contact our support team at support@lotusandloom.com. We'll work diligently to address and resolve any concerns.

How can I contact customer support?

For any assistance, questions, or order-related issues, please email our dedicated support team at support@lotusandloom.com. We aim to respond promptly and ensure your satisfaction.

Are exchanges available for damaged or defective items?

Absolutely! If you receive a damaged or defective item, please contact support@lotusandloom.com with your order details and a photo of the issue. We'll assist you in finding a suitable resolution.

Can I cancel or modify my order after it has been placed?

Unfortunately, once an order is placed, it immediately enters our production process. Therefore, we are unable to accommodate cancellations or modifications. Please review your order carefully before confirming.

How long does it take to receive my order?

Production times may vary based on item. Please refer to the product page for estimated production and shipping times. You will receive a confirmation email with tracking information once your order is on its way.

Do you ship internationally?

Yes, we offer international shipping on select products; please check the specific item’s page to see if international shipping is available. Shipping costs and delivery times will be calculated at checkout. Please be aware that customs duties and taxes may apply, and customers are responsible for any additional fees.

Can I make changes to my shipping address after placing an order?

We are unable to modify shipping addresses once an order is confirmed. Please double-check your address during checkout. If an error is discovered, contact support@lotusandloom.com as soon as possible for assistance.